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Booking Policies


A deposit of 30% is required to reserve your space. This deposit is non-refundable and non-transferable. Initial deposits can be paid via Bank Transfer or Online Payment using your Credit card. Cards accepted are Visa Cards, Master Cards, and American Express Cards.

Itinerary Confirmation

A final itinerary will be sent to the trip members for confirmation 30 days before the trip begins.  No more changes will be allowed except for medical emergencies.


You will be invoiced upon making a reservation and full payment is due 60 days prior to the first land day of the trip unless agreed otherwise. Payment is accepted as follows:

Cancellations and Refunds

All notifications of cancellation must be made in writing. At the time we receive the cancellation, all money will be refunded less the following cancellation charges, deducted from the total costing:

  • 61 days or more: No Cancellation Fee
  • 60 to 46 days: 50% Cancellation Fee
  • 45 to 16 days: 75% Cancellation Fee
  • 15 days or less: 100% Cancellation Fee


If the reason for cancellation is covered by your insurance you may be able to reclaim these charges. Notwithstanding the above, where we have issued your domestic flight tickets, standard airline cancellation policies will apply.
Please note that no partial refunds will be given for unused meals, hotel rooms, airport transfers, etc., for any reason whatsoever. In the event of unforeseen circumstances, we reserve the right to rearrange your tour.

Neeko Tours is not responsible for expenses incurred by trip members in preparing for the trip (e.g. visa fees, immunizations, insurance, equipment, etc.) or for any necessary additional travel arrangements should you embark from home before the group departure date. Accommodations are subject to change.

Please be advised that Neeko Tours is not responsible for any lost or theft of money.  There is a safe provided for you to put all your valuables while on Safari or Kilimanjaro trek.

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